Frequently Asked Questions

• Why is PBI moving?
  We have outgrown our current space.
• Where is PBI moving?
  PBI is moving approximately one mile away from the current location.
• Will PBI contact information remain the same?
  Phone numbers, fax numbers, and email addresses will remain the same for all PBI employees.
• What is the timeframe for when PBI will relocate?
  PBI will relocate sometime in Quarter 2 of 2012.
• Will PBI notify sites of change in address and when is this expected to occur?
  A formal notification will be distributed to all applicable sites with whom PBI has direct contact ~60 days before PBI's official move date. Applicable study documents will be revised and forwarded to sites (and clients) at time of move.
• Who will be helping PBI physically relocate?
  Instrument vendors will help with specific instruments. A moving company that has previous experience relocating laboratories will be used to relocate everything else.
• How will samples be transported to the new location?
  Samples will be kept in their current freezer and the freezers will be transported directly.
  Extra freezers will be available in case of any issues at the time of move.
• When should samples be sent to the new location?
  Clients and vendors will be provided with a date when to use the new address. Major couriers will be provided with a forwarding address and PBI personnel will be staffed at the old location during the overlap.
• How will assays and equipment be handled to ensure a smooth transition to the new location?
  Instruments and assays will be requalified at the new location to ensure continuity.
• How can I be sure the assay still works?
  Every assay will be requalified at the new location to ensure the assay still performs as expected.
• Is there a period of time that PBI will be out of operations?
  No. PBI operations will remain in effect. Normal business communication and sample receipt will be continuous to one of the two facilities. There will be a period of transition as assays are requalified at the new facility; this process will start prior to PBI's official move date.
• When will the new location be available for audits?
  There will be a blackout period for audits ~30 days before and after PBI's official move date.